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GMAT is an extensively administered standardized test. In the period from 1stJuly, 2017 to 30th June, 2018, almost 242714 GMAT tests were taken worldwide. It goes without saying that administering a test of such importance and magnitude will require organized management and control, and GMAC has ensured the same. A well-defined GMAT customer care team diligently addresses all queries and grievances of the GMAT test takers and can be easily reached by email, phone, fax, or post.
Whether you want to change your credentials on your GMAT score card, change your country of citizenship, seek information about GMAT Official Guides, report inappropriate behavior during GMAT test, etc., GMAC is only a click away from solving your problem.
GMAC, or the Graduate Admission Council Customer Service team thoroughly responds to all questions posed by GMAT aspirants on the GMAC official site, mba.com. This article consolidates all the frequently asked questions by the GMAT aspirants and lists the corresponding GMAT customer care contact details to help you obtain speedy resolution of your queries. The official GMAT customer care contact details for addressing all grievances are as follows:
Email: customercare@mba.com
Tel:+1 866 739 0238
+1 703 668 9604
Fax: +1 703 668 9601
Postal Address: Graduate Management Admission Council, PO Box 2969, Reston, VA 20195 USA
The GMAT Customer Care services may be contacted throughout the year, from Monday to Friday, barring the region-specific national holidays. Please find the contact details for GMAT Customer Service in each area, below:
| Region | Telephone | Fax | |
|---|---|---|---|
| Americas | GMATCandidateServicesAmericas@pearson.com | +1 952 681 3680; (Toll-free): +1 800 717, GMAT (4628) | +1 952 681 3681 |
| Asia Pacific | GMATCandidateServicesAPAC@pearson.com | +852 3077 4926; India: +91 120 439 7830 | +91 120 400 1660 |
| China | gmatservice@neea.edu.cn | +86 10 823 456 75 | +86 10 619 578 00 |
| Europe, Middle East, Africa(EMEA) | GMATCandidateServicesEMEA@pearson.com | +44 0 161 855 7219 | +44 0 161 855 7301 |
Source: mba.com
Please find the best hours to contact GMAT Customer Care, categorized according to geography, below:
| Region | Time: Contacting by Email | Time: Contacting by Phone |
|---|---|---|
| Americas | Email services are available from Monday to Friday, 7 A.M. to 7 P.M. CT. Emails sent beyond these hours will be responded to on the following business day. | Telephone services are also available from Monday to Friday, 7A.M. to 7 P.M., CT |
| Asia Pacific | Email services are available from Monday to Friday, 7 A.M. to 7 P.M. AEST. Emails sent beyond these hours will be responded to in 48 hours. | Telephone services are available from Monday to Friday, 9A.M. to 6 P.M., AEST; India: 9A.M. to 6 P.M., IST |
| China | Email services are available from Monday to Friday, 8:30 A.M. to 5 P.M., China Standard Time. Emails sent beyond these hours will be responded to in 48 hours. | Telephone services are also available from Monday to Friday, 8.30 A.M. to 5 P.M., China Standard Time |
| Europe, Middle East, Africa(EMEA) | Email services are available from Monday to Friday, 9A.M. to 5 P.M., GMT. Emails sent beyond these hours will be responded to in 3 business days. | Telephone services are also available from Monday to Friday, 9A.M. to 5 P.M., GMT |
Source:mba.com
GMAC allows you to update your necessary information pertaining to country of citizenship, name, or even date of birth on your GMAT profile, only if the request for change is supported by the requisite documents. Depending on your geography, send a relevant email at the corresponding email address for your region highlighting your request for the update in profile credentials. However, GMAC may not allow you to change your name, owing to security concerns. In such scenario, you must contact GMAT Customer Care. For any other criteria in your profile that you may wish to update, you can directly log in to your my Account page on mba.com and make the necessary amendments.
It may so happen that you are unable to find your school among the listed undergraduate schools on mba.com. While including your undergrad school is not a mandatory step of the GMAT registration process, GMAC will help you include the same in the next profile update. To ensure the same, please forward an email, clearly citing your concerns to customercare@mba.com.
GMAT allows you the option to cancel your total score. However, if you desire to reinstate your cancelled score, you may contact the GMAT Customer Care support of your geography. You may find the relevant region-specific GMAT customer care details in the tables provided at the start of the article.
In the extremely rare situation that you own the citizenship of one country and are required to take the GMAT in another country, you must present your valid unexpired passport. If you do not meet the passport guidelines, you can get in touch with the GMAT Customer Care team of your region, prior to the scheduled GMAT date via call or email. You may find the relevant region-specific GMAT customer care details in the tables provided at the start of the article.
GMAT provides extensive preparation resources to its students. The GMAT Official Guides may be easily availed of from the various platforms, both in digital and print format. However, should you need further help in accessing the GMAT Official Practice Resources, including the GMAT Official Online platform and the GMAT Official Practice Question Banks, you may email your concern to gmatofficialprep@mba.com or call at +1 703 668 9602. Please note that the respective GMAT Customer Care team will be available to take calls only between 8 A.M. and 5P.M., U.S. Eastern Time.
The GMAT official website, mba.com, also allows you to make purchases from their online mba.com store. If you need help with any product or purchase that you may have executed, you may email your concern to store@mba.com or reach the respective customer care team at the following numbers, between 8A.M. to 4.30P.M., U.S. Eastern Time:
Toll free in only USA and Canada: +1 866 739 0238
Or,+1 703 668 9604
If you have forgotten your GMAT profile username or password, or wish to activate or deactivate your user account, or wish to change your contact information, or wish to update your access information, you must contact your School Site Administrator. However, if you lack information about your school site administrator, you may contact the GMAT School Associate Manager at gmatprogram@gmac.com or at +1 866 706 0403 or +1 703 245 4368.
If you desire to change your school or program, including the ability to view test-taker essays, addition/removal of programs, etc., or wish to authorize your school to use the website, or activate/deactivate your School Site Administrator account, or wish to understand the Terms of Use Agreement, or have any queries pertaining to the Score Reports Website User Guide, or wish to share any ideas for site enhancements, you must mail your concern to the GMAT School Coordinator at gmatprogram@gmac.com or call at +1 866 706 0403 or +1 703 245 4368.
If you are facing such technical issues as accessing score reports or photographs, or downloading score reports in either PDF format or as a data file, or inability to modify your School Site Administrator profile, or inability to access specific pages of the website, you may address your concern at the following contact details:
Email Pearson VUE at GMATTechSupport@pearson.com
Call:Toll-free calls in only USA and Canada: +1 888 695 8378, 7A.M. to 7P.M. CT
Other countries in Americas region: +1 952 681 3872, 7A.M. to 7P.M. CT
Europe, Middle East, and Africa: +44 0 161 855 7212, 8A.M. to 6P.M. GMT
Asia Pacific: +61 2 9478 5436, 9A.M. to 5P.M. AEST
Despite GMAC’s strict administration of the GMAT testing environment, if you happen to notice any misconduct, or violation of GMAT test norms, or inappropriate behavior, you may contact GMAT Customer Care via email, fax, or post. Your letter must be addressed to “Attention: GMAT Complaints.”
Email your letter to: pvtestsecurity@pearson.com
Post your letter to: Pearson VUE, 5601 Green Valley Drive, Suite 220, Bloomington, MN 55437, USA
Call/Fax: GMAT Customer Service of your respective region
Visit the official website:http://www.pearsonvue.com/contact/gmat/security/ to directly post your concern.
If you want to understand the GMAT test pattern, or desire competent GMAT prep resources, or GMAT practice tests, visit expertsglobal.com to resolve your concerns.
